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Policies

Adhering to our spa policies creates a happy environment where our professionals can focus on your needs. We appreciate your cooperation and sincerely hope you have a pleasant experience with us!

 

  • FIRST VISIT – Please arrive 15 minutes prior to your first appointment to allow ample time to check in and complete intake paperwork.

  • LATE ARRIVAL – If arrival is delayed, we will make every effort to accommodate your full appointment but service time may be abbreviated to avoid delays for other guests. Abbreviated treatments are charged at full value.

  • PRICES & PROMOTIONS – We are committed to continuously expanding our services to ensure we bring you the latest and greatest technology. Although we make every effort to keep our website and spa menu updated accordingly, please note that prices, services, and products are subject to change at any time without notice. Special offers and discounts may not be combined. When presented with more than one discount opportunity, we will automatically give patients a discount of greater value at the time of purchase.

  • PAYMENTS – Because our practice is limited to elective aesthetic medicine, we do not bill insurance. All prices are subject to change without notice. We accept cash, Visa®, MasterCard®, American Express®, and La Jolla (Ramona) Medical Spa gift cards; we do not accept checks.

  • GIFT CARDS – Gift cards may be used toward any service or product offered at Complete Care Medical Spa (some restrictions may apply). Gift cards are not redeemable for cash.

  • REFUNDS – Services: We do not offer refunds on services rendered even if you are disappointed in the result or unhappy with the outcome. Products: We do not offer refunds on products purchased. Products may be returned for in-store credit within 7 days from the date of purchase when there is a documented allergic reaction to the product. Defective products (i.e., a broken pump) may be exchanged within 7 days from the date of purchase for the same product only. In accordance with federal law, we do not offer refunds or exchanges on prescription products for any reason.

  • PERSONAL BELONGINGS – Personal belongings are the full responsibility of the spa guest and should be kept in your possession at all times. Complete Care Medical Spa is not responsible for lost or damaged items.

  • QUIET ENVIRONMENT – As a courtesy to other guests, please maintain a quiet level of conversation in the spa. Additionally, we ask that all guests silence their cell phones during each visit to the spa.

  • PROVIDER REQUESTS – We respect your desire to be with a particular treatment provider but we may not always be able to meet special requests due to illness, vacations, and unforeseen schedule changes.

  • PRACTICE-PATIENT RELATIONSHIP – We love having you as a patient, but we do reserve the right to refuse service at any time, to anyone, for any reason.

  • FULL DISCLOSURE – Our #1 goal is for you to be happy with our service and to love the results you achieve. We believe in full disclosure, which means we strive to ensure that you understand the treatments you receive and the risks and benefits associated with each of them. With this in mind, please be assured that our team will only recommend treatments and products that will benefit you specifically and that are medically appropriate for you. If you have any questions at any time, please ask. We’re here to help!

 

 

APPOINTMENT / RESERVATION
 CANCELLATION POLICY


1.   Canceling and Rescheduling.

Customers may cancel or reschedule without penalty by notifying us at least 6 hours before their scheduled appointment or reservation time. To cancel or reschedule, please contact us at:
Phone: 858-208-3630


Email: info@ljmedicalspa.com


Client Portal: ljmedicalspa.com


2.   Late Cancellation.

Cancellations are considered “late” when the customer does not cancel or reschedule at least 24 hours prior to the scheduled appointment or reservation time. Late cancellations will result in the customer being charged a fee of $50.00.


3.   Missed Appointments.

If a customer misses their scheduled appointment or reservation without canceling or rescheduling, they will be charged $50.00.


4.   Provider Cancellation.

If, for any reason, we must cancel your scheduled appointment or reservation, we will notify you as soon as possible and will work with you to reschedule.


5.   Refunds.

Any refunds will be processed in the same method as the original payment.


6.   Fee Waiver.

We reserve the right, at our discretion, to waive any fee or penalty assessed hereunder for any reason we deem sufficient and reasonable.

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